Refund Policy
1. PAYMENTS
1.1 As far as available payment methods and respective shipping and delivery costs you may choose one of the possibilities offered on the order form. In no case you will be charged costs that are higher than those borne by Vendor, with reference to the payment method you choose.
1.2 In case of payment made via PayPal the Customer will be redirected to the PayPal website where They will be able to pay by logging in with their PayPal account.
Such information will never be used by Vendor with the sole exception of completion of procedures pertaining your purchase and to pay reimbursements in case of product restitution, contract withdrawal, thus when it is necessary to prevent or notify the police the execution of frauds on restelliguanti.it
The cost of the purchase of products and shipping costs, as shown on the order form, will be billed as you validate the order form. In the case of orders purchased with a bank transfer, we kindly remind you that you are bound to make your bank transfer within five days after your purchase; also, please make sure you state your order number when wiring the transfer.
2. SHIPPING AND DELIVERY OF PRODUCTS
Specific product shipping and delivery methods will take place by mean of express couriers once the transaction or the money transfer will be notified by the credit card PayPal or the vendor’s bank.
3. CUSTOMER CARE SERVICES
Please contact our customer care for further information: email us at restelli@restelliguanti.it
4. CANCELLATION RIGHTS
4.1 You should return the products to the Vendor within fourteen (14) calendar days of the date you notify the Vendor of the cancellation, in the same condition in which you received them and at your own expense. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
4.2 To cancel the contract you may send an email to restelli@restelliguanti.it, where you state your decision to cancel the contract.
You should keep a record of your cancellation notice.
4.3 Products should be returned to the Vendor within fourteen (14) calendar days of the date you notify us of your decision to cancel.
4.4 You will be charged for restitution shipping expenses.
4.5 To return the purchased product you will have to bear the shipping expenses. You may still be liable for loss or damage of products during transportation, in the case where shipping methods or courier might be the result of a negligent choice.
4.6 To return the products you should notify us in writing as soon as practicable and in any event within fourteen (14) days. You should keep a record of your cancellation notice; the products should not have been used, worn, washed or damaged; the identification tag should still be attached to the products with the disposable seal;
the products should be returned, complete and unused, with their original packaging.
4.7 If all terms shown in this paragraph are respected, the Vendor is bound to immediately reimburse the sum it cashed in for the purchase of products according to the terms and modalities provided.
4.8 The sum will be reimbursed within the shortest available time and in any case within 14 days from the date when the Vendor was notified your decision to cancel, once the correct execution of terms and conditions is assessed.
4.9 If cancellation terms are not met you may not have the right to get reimbursed. Within 14 days upon reception of such notification you may choose, at your own expenses, to reobtain the products in the same conditions you returned them to Vendor. In case you choose not to, the Vendor may keep products along with the amount already paid for.
Should conditions shown in this paragraph not be met
You will not be entitled to receive full reimbursement of paid sums. You will indeed be liable for the diminution of value of returned products. In this case, the reimbursement will be between 10% and 90% lower. You may then choose to reobtain your products at your own expenses. If you choose not to retrieve your products, the Vendor may choose to keep the products.
5. CONSUMER RIGHTS
5.1 The Vendor will examine all products returned and will notify you of your refund via e-mail within a reasonable period of time. Subject to acceptance by the Vendor of the damaged or defective goods, products returned by you will be refunded in full, including the cost of delivery for sending the item to you and the cost incurred by you in returning the item to the Vendor. In the event that the Vendor finds faults with the return products terms and conditions, The Vendor will notify you via email that a diminution of value of product as a consequence conditions shown on the previous paragraph. Contextually, The Vendor will also inform you that a part of the price paid by you will be withheld; you may also choose to re-obtain the products at your own expenses.
5.2 The Vendor will refund the price of the products in accordance with the applicable time frame as specified in clause 7 or 8 above. To the extent permitted by applicable law, the Vendor shall not be responsible for any delay that is beyond its control including for delays caused by the method of purchase or refund, including by way of example.
5.3 We will usually refund any money received from you using the same method originally used by you to pay for the purchase, unless you have expressly agreed otherwise.
5.4 The value date for the credit shall be the same as the value date of the original debit and consequently you shall not suffer interest losses
5.5 When selecting the courier you will have to pay for shipping costs and you will be fully liable for loss or damage of the products while being carried to destination.